Key features

Use the following features to assist you as you work with InterQual® Criteria:

You can bookmark important or frequently used subsets so you can easily find them as you conduct reviews.

  • Select a subset.
  • Select the bookmark icon next to the product and subset name. It changes from gray to blue.
  • The next time you want to select this subset, open the side menu, select BOOKMARKS, and then select the bookmarked subset.
  • Open the side menu and select CHANGE SUBSET.

  • Select a different subset.

    Any criteria selections you made are cleared.

  • Select a subset. (Subset must be in decision-tree format.)
  • Select View Criteria.
  • Select Print and, then depending on the options available, select one of the of the following:
  • Current Selection: Creates a PDF version of the criteria you are currently viewing.
  • Full Subset: Creates a PDF version of the entire subset.
  • Depending on the options available, select Open or Download PDF.

The Clinical Reference provides important information about InterQual® Criteria and how to conduct reviews.

You can use the Clinical Reference while you conduct a review, or as a resource for clinical information. If your organization has access to InterQual Criteria from previous years, then the appropriate historical versions of the Clinical Reference are also available.

  • Select a subset. The Clinical Reference button is enabled.

  • Select Clinical Reference.

    A list of resources appears (for example, clinical revision documents, criteria bibliographies, review process, and other supporting materials).

  • Select a resource to view it.
  • For PDFs, depending on the options available, select Open or select Download PDF.

Use the following features to help you manage certain features of your account:

You can manage the name (first and last name) and email address associated with your sign in information. If you change your email, you must verify the new email address.

Change name or email address

  • Open the side menu and select EDIT PERSONAL INFORMATION.
  • Change any of the following:
  • First Name
  • Last Name
  • Verified Email

  • Select SAVE.

    If you changed the email address, you must verify the new one.

Verify email address

Whenever you change an email address, a verification email is sent to that address.

  • In the verification email (from sender: noreply-interqual@changehealthcare.com), click the link within 5 days from the date it was sent.

    The email verification screen appears.

  • If you are not already signed in to the application, you must first sign in before continuing.

    One of the following will occur:

  • If the verification process is successful, a message appears letting you know that your email was successfully verified. Follow the on-screen prompts to continue.
  • If the verification process fails, a message appears letting you know there was an issue with verifying the email you entered. Follow the on-screen prompts to continue. You will be prompted to enter an email address next time you log in to the application.

Depending on how your account was set up, you may be required to change your password the first time you sign in. Additionally, to keep your sign in information secure, you will periodically be prompted to change your password when you sign in. A Mobile Site Manager user must change their password every 60 days; all other users must change their password every 90 days. When prompted, you must enter a unique password that follows these rules:

  • Must be 8 or more characters
  • Must contain at least one lowercase and one uppercase letter
  • Must contain at least one number and one of these special characters: ~`!@#$%^&*()_-+=
  • Must not contain any whitespace
  • Must not match any of your previous 5 passwords
  • Must not contain commonly used passwords or a portion of your username

When prompted to change your password at the Sign in screen:

  • Enter your new password.
  • Enter your new password again.
  • Select LOGIN.

You can reset your password using the FORGOT PASSWORD? button on the Sign in screen and request a password reset via a verified email address.

  • At the Sign in screen, select FORGOT PASSWORD? The Password Recovery screen appears.
  • Enter your username and select SUBMIT. A password recovery email is sent to the verified email address on record for your account. You must select the link in the recovery email (from sender: noreply-interqual@changehealthcare.com) within 1 hour; otherwise, the link will expire.
  • In the recovery email, select Reset Password. The Password Reset screen appears.
  • Enter your username and then enter a unique password that follows these rules:
  • Must be 8 or more characters
  • Must contain at least one lowercase and one uppercase letter
  • Must contain at least one number and one of these special characters: ~`!@#$%^&*()_-+=
  • Must not contain any whitespace
  • Must not match any of your previous 5 passwords
  • Must not contain commonly used passwords or a portion of your username
  • Select SUBMIT. The new password is validated.
  • Select RETURN TO LOGIN to go back to the Sign in screen and sign in with your new password.

If you do not sign in to InterQual® Mobile for 120 days, your account automatically becomes inactive.

Time Out

This application automatically signs you off after four hours of inactivity.

Sign Out

To end your session, you sign out.

Open the side menu and select SIGN OUT.

Your session ends and you return to the Sign in screen.