Contacting Product Support

Contacting Product Support

You can contact Product Support in the following ways:

If you experience difficulties using the software or clinical content that you have licensed, please do the following before you contact Product Support:

  • Consult the online Help and other documentation that accompanies the software to see whether your specific problem is addressed
  • Consult your internal help desk
  • Search the Knowledge Articles on the InterQual® Resource Center for information related to the request or issue
  • Create a detailed description of your request or issue, including the scope and impact
  • Avoid submitting any Personal Health Information (PHI)
  • For more information, please review the guidelines for reporting issues to Product Support in the Product Support Manual.

Accessing the Customer Care Hub

Customer Care Hub is a web portal that enables you to submit, update, and view support case details and status.

To obtain a user ID and password, on the Customer Care Hub Welcome page, select Register.

InterQual® Resource Center

The InterQual Resource Center is a central location for the most up-to-date InterQual clinical documentation and resources.

The Resource Center provides access to:

  • What’s New — includes a summary of changes to the InterQual® Criteria included in each content release.
  • Clinical Revisions — includes the clinical revisions for the current InterQual Criteria year and two years prior.
  • Clinical Resources — includes information such as the Knowledge Articles, Known Issues List, and more.
  • Webinars — includes the Increase Your IQ educational webinar schedule and recordings.
  • Additional Resources — includes access to resources such as the InterQual® Release and Maintenance Schedule, the InterQual® Learning Source, and Download Connect.