Product Support

Contacting Product Support

You can contact Product Support in the following ways:

If you experience difficulties using the software or clinical content that you have licensed, please do the following before you contact Product Support:

  • Consult the online Help and other documentation that accompanies the software to see whether your specific problem is addressed
  • Consult your internal help desk
  • Search the Knowledge Articles on the InterQual® Resource Center for information related to the request or issue
  • Create a detailed description of your request or issue, including the scope and impact

  • Avoid submitting any Personal Health Information (PHI)

    For more information, please review the guidelines for reporting issues to Product Support in the Change Healthcare Product Support Manual.

Accessing the Customer Care Hub

Customer Care Hub is a web portal that enables you to submit, update, and view support case details and status.

To obtain a user ID and password, from the Customer Care Hub Welcome page, select Request Account.

InterQual® Resource Center

The InterQual Resource Center is a central location for the most up-to-date InterQual clinical documentation and resources.

The Resource Center provides access to:

  • What’s New—Includes a summary of changes to the InterQual® Criteria included in each content release.
  • Clinical Revisions—Includes the clinical revisions for the current InterQual Criteria year and two years prior.
  • Clinical Resources—Includes information such as the Knowledge Articles, Known Issues List, and more.
  • Webinars—Includes the Increase Your IQ educational webinar schedule and recordings.
  • Additional Resources—Includes access to resources such as the InterQual® Release and Maintenance Schedule, the InterQual® Learning Source, and Download Connect.