Finding User Accounts

  • Open ADMINISTRATION > USER ADMINISTRATION tab.

    The USER ADMINISTRATION screen appears.

  • Search for the user by entering or selecting criteria in one or more of the search fields. Search fields are not case sensitive. When searching, you can enter exact information; for example, you can search for a user by entering their last name, Smith. You can also search on partial information that starts with; for example, Sm returns a list of users whose last name starts with the letters "Sm," such as Smith, Smyth, and Smart. User accounts that match all the search criteria you enter will be returned in the results.
  • Last Name—partial (starts with) or complete last name of the user.
  • First Name—partial (starts with) or complete first name of the user.
  • Username—partial (starts with) username that the person uses to log in to the software.
  • Facility—partial (starts with) or complete name of facility the user is associated with.
  • Role—job function of the user:
  • All—includes all roles in the search.
  • Mobile—users who have access to the InterQual® Mobile application.
  • Mobile Site Manager—users who have access to the InterQual Mobile application and can manage accounts for InterQual Mobile users.
  • Reviewer—users who have access to the medical review functions in the InterQual® Cloud Solutions application and the InterQual Mobile application.
  • Site Manager—users who manage accounts (including InterQual Mobile accounts) and facility settings.
  • Site Admin—users who manage accounts (including InterQual Mobile accounts) and have elevated privileges and access to advanced administrative features.
  • Status—status of the user account:
  • Enabled—users whose accounts are active.
  • Disabled—users whose accounts are inactive. If a user does not log in for 120 days, their account automatically becomes inactive.
  • TempLocked—users whose accounts are temporarily locked. Accounts may be locked because the user exceeded the number of login attempts allowed. The account will lock after 5 failed log in attempts.

  • Select SEARCH.

    The Results count indicates the number of user accounts that were found in the search.

    ⓘ  Note: CLEAR ALL clears all the search fields.

  • View the results:
  • Last Name—last name of the user.
  • First Name—first name of the user.
  • Username—username that the person uses to log in to the application.
  • Role—job function of the user. Roles include the following:
  • Reviewer—users who have access to the medical review functions in the InterQual® Cloud Solutions application and the InterQual Mobile application.
  • Site Manager—users who have access to the medical review functions, can manage accounts (including InterQual Mobile accounts), and facility settings.
  • Site Admin—users who have access to the medical review functions, can manages accounts (including InterQual Mobile accounts) and have elevated privileges and access to advanced administrative features.
  • Mobile—includes users who have access to the InterQual® Mobile application.
  • Mobile Site Manager—includes users who have access to the InterQual Mobile application and can manage accounts for InterQual Mobile users.
  • Last Login—date on which the user last logged in to the application.
  • Facility Access—View button that enables you to view the facilities with which the user is associated. The counter indicates the total number of facilities the user is associated with. See Viewing Facility Access for more information.
  • Status—indicates whether the account is enabled or disabled. If your access allows, you can change the status in the Action column.
  • Locked Until—indicates the date and time on which the account can be enabled. After the date/time listed is reached, the account is automatically enabled. An admin user can also enable the account manually before the date/time is reached.
  • Action—indicates the action you can perform on the account. The actions you can perform depend on your role and facility access:
  • View—indicates you can view the details of the account, but you can't edit it. See Viewing and editing user accounts for more information.
  • Edit—indicates you can view and edit the details of the account. See Viewing and editing user accounts for more information.
  • Enable/Disable—indicates you can enable or disable the account. See Enabling/Disabling an account for more information.
  • If there are multiple pages of results, use the navigation controls to view the additional pages.